I. Introduction

California Travelers Inc (doing business as "CTI Express") is both a licensed passenger motor carrier and a transportation broker, facilitating connections between passengers and authorized third-party motor carriers. Services may be operated by CTI Express or by DOT-certified third-party affiliates, including but not limited to 702 Shuttles, LAS Shuttles and Tijuana Shuttles (collectively referred to as "Shuttle/Bus Operators").

These Terms and Conditions of Purchase ("Terms") apply to all purchases made through CTI Express and govern your travel and ticket transactions. By purchasing a ticket through CTI Express, you agree to be bound by these Terms. Your contract consists of (i) your ticket and (ii) these Terms. In the case of any conflict between these Terms and those of a Shuttle/Bus Operator, the more restrictive policy shall govern.

CTI Express and its affiliates are committed to providing nondiscriminatory access to transportation and will not deny service based on race, color, national origin, religion, sex, or ancestry.

 

II. Ticket Purchase and Usage

2.1 Booking and Confirmation
Upon purchasing a ticket, you will receive a confirmation via email, SMS text message, and/or printed format. It is your responsibility to verify the accuracy of this information.

2.2 Ticket Validity
Tickets are valid only for the specified date, time, origin, and destination. They are non-transferable unless explicitly stated otherwise.

2.3 Ticket Types

CTI Express offers two categories of tickets:

A. Standard Ticket (Default)

• Non-refundable and non-transferable.

• Subject to cancellation penalties based on proximity to departure (see Section 3.1.A).

• Rebooking permitted up to 60 minutes before departure with a $5 fee (see Section 3.2.A).
   

B. Flexible Ticket

• Available for an additional fee at the time of booking.

• Allows:

  • One free reschedule (up to 15 minutes before departure).

  • One free cancellation up to 2 hours before departure, with a full-value voucher refund.

• After one modification, Standard Ticket rules apply unless a new Flex Upgrade is purchased.
   

2.4 Voucher Use
CTI Express offers:

• Credit Vouchers (monetary value) usable for fares and extras.

• Discount Vouchers (percentage or fare-only value) applicable only to base fares.
  Only one voucher may be redeemed per transaction. Vouchers are not redeemable for cash. Misuse or resale of vouchers is prohibited.

 

2.5 Service Fees and Payments

• A 3% service fee applies to all credit card transactions and online purchases.

• Payment methods include major credit cards, Google/Apple Pay, voucher credit, frequent traveler points and cash at sales offices.
   

 

III. Changes and Cancellations

3.1 Voluntary Cancellations

A. Standard Ticket Cancellation Policy

• Must be requested at least 60 minutes before departure.

• No refunds issued in cash or to credit/debit cards.

• Cancellation results in a credit voucher minus penalties:

  • ≥14 days before: 0% penalty (100% voucher).

  • 3–13.99 days: 10% penalty (90% voucher).

  • 1–2.99 days: 25% penalty (75% voucher).

  • <1 day: 50% penalty (50% voucher).

• Cancellations not permitted within 60 minutes of departure.
   

B. Flexible Ticket Cancellation Policy

• One-time cancellation allowed up to 2 hours before departure.

• A full 100% refund is issued as a voucher, cash, or credit/debit, with no penalty.

• Further cancellations follow Standard Ticket terms unless an additional Flex Upgrade is purchased.
   

3.2 Rescheduling

A. Standard Ticket

• May be rescheduled twice up to 60 minutes before departure.

• Subject to a $5 rebooking fee each time.
   

B. Flexible Ticket

• One free reschedule up to 15 minutes before departure.

• Subsequent rescheduling subject to Standard Ticket rules.
   

3.3 Rebooking Conditions

• All changes must be made via the ticket office or by calling us.

• Drivers cannot process changes.

• Round-trip tickets are considered a single booking. If you request to change the return portion to an open-date return (i.e., without a fixed date at time of purchase), the return trip will be recalculated as a full-priced one-way fare, and any fare difference must be paid.
   

3.4 Refund Voucher Terms

• Valid for 2 months.

• Remaining balances may be reused until expiration.

• Vouchers are non-transferable and non-cashable.
   

 

IV. Involuntary Cancellations

CTI Express and its partners reserve the right to cancel trips due to operational needs, weather, or other force majeure events. In such cases, passengers may choose between a rescheduled trip at no cost or a refund voucher.

 

V. General Policies and Legal Provisions

5.1 Limitation of Liability
CTI Express acts solely as a broker unless otherwise specified. Liability for incidents during transit lies with the operating Shuttle/Bus Operator.

5.2 Governing Law
These Terms are governed by U.S. and Nevada state laws. All legal actions must be initiated within one year of the denied claim.

5.3 Severability
If any provision is found invalid, remaining Terms shall remain enforceable.

5.4 Class Action Waiver
Customers waive rights to class action lawsuits and attorney fee recovery for such actions.

5.5 Privacy and Data Use
By booking, customers consent to the collection and sharing of their data for operational, marketing, legal, and regulatory purposes.

 

VI. Special Considerations

6.1 Accessibility
CTI Express and its affiliated Shuttle/Bus Operators currently operate a fleet of vehicles that are not equipped to accommodate powered or electric wheelchairs. Our vehicles lack the necessary ramps, lifts, or sufficient compartment space to safely load or transport such mobility devices.

Additionally, our drivers and staff are not professionally trained, nor covered by liability insurance, to provide physical assistance with boarding, disembarking, or handling passengers requiring significant mobility support.

As much as we strive to serve all communities, passengers who rely on electric wheelchairs or who require assisted boarding and disembarking may encounter significant barriers and should consider alternate transportation arrangements. We strongly recommend that such passengers contact us in advance before booking, as we may be able to refer them to a more suitable carrier, if available.

6.2 Service Animals

While we fully permit transportation to service animals, we recommend travelers contact us via email at info@ctiexpress.com in advance to allow time for verification and proper arrangements. This helps ensure a safe and comfortable experience for all passengers. Our request is based on the following:

 

In about 90% of inquiries, the animal is actually an emotional support pet rather than a trained service animal. As we are not required to accommodate emotional support animals—and due to limited vehicle space, shared rides, and trip duration—we are unable to do so.

To determine any necessary accommodations, we ask travelers to briefly describe the specific task the service animal is trained to perform. We do not ask about medical conditions.

Passengers are welcome to submit any supporting documentation to help expedite our review, though it is not required.

A photo of the animal can help us assess whether an extra seat may be needed to ensure sufficient space and safe travel, based on passenger count and seat selection.

We believe these steps are reasonable, but travelers are welcome to consider alternative transportation if they find the process unsuitable.

6.3 Health Disclaimer
Passengers are responsible for their own health. CTI Express is not liable for medical issues during or after the trip.This includes but is not limited to fatigue, dehydration, pre-existing medical conditions, or the voluntary consumption of beverages or substances that may affect blood pressure or digestion.

Passengers are responsible for ensuring their own health and well-being during their journey, and are encouraged to take necessary precautions and consult with a medical professional prior to boarding. We advise passengers to carry any necessary medication and inform the driver or staff of any medical conditions that may require assistance during the journey.

By boarding the Shuttle/Bus operators’ vehicles, passengers acknowledge and accept these terms and conditions, and waive any claims or legal actions against our company for health problems or conditions experienced during or after the journey.

6.4 No Smoking (of any kind) or Drinking Alcohol
Smoking or vaping is prohibited on all buses and within 15 feet of the vehicle. Alcohol drinking is also prohibited before and during the journey. 

6.5 Passenger Conduct and Refusal to Transport
CTI Express may refuse transport to individuals for safety, health, or behavioral concerns. No refunds will be issued in such cases. By way of example, and without limitation, CTI Express may refuse to transport or may remove passengers from a shuttle or bus in any of the following situations:

 

• Whenever necessary to comply with any applicable law, regulation or government directive or request or when advisable in the sole discretion of CTI Express due to weather or other conditions beyond CTI Express’ control including Acts of God, strikes, civil unrest, pandemic, embargoes, war, and other similar matters of force majeure.

• When a passenger refuses to produce positive identification upon request;

• When a passenger fails or refuses to comply with any of CTI Express’ rules or any provision of these Terms;

• When a passenger fails or refuses to comply with a Shuttle or Shuttle/Bus Operator’s rules or any of the Shuttle or Shuttle/Bus Operators terms and conditions;

• When the passenger provides a Government-issued photo ID with information does not correspond to the information shown on the passenger’s ticket;

• When the passenger’s conduct is disorderly, abusive, violent or illegal, or the passenger appears to be intoxicated or under the influence of drugs;

• When the passenger brings any alcohol, drugs, weapons or other prohibited items anywhere on the bus (including storing such items under the bus);

• When the passenger is smoking on board the bus, or using any e-cigarettes or vaping devices on the bus;

• When the passenger is barefoot;

• When the passenger interferes with the shuttle or bus crew’s activities, or fails to obey the instruction of any member of the shuttle or bus crew;

• When the passenger has a contagious disease that may be transmissible to other passengers during the normal course of the shuttle or bus trip;

• When the passenger is unable to sit in a seat with the seatbelt fastened, insofar as the shuttle or bus is equipped with seatbelts (unless going to/from the on-board restroom);

• When the passenger refuses to follow reasonable instructions issued to them by any shuttle or bus crew members;

• When the passenger brings any animals on board (with the exception of legitimate service animals riding together with a disabled person, as described in the Service Animals section of these Terms);

• When the passenger’s behavior may be hazardous or creates a risk of harm to himself/herself, the driver, the bus crew, or other passengers or to the Shuttle or Shuttle/Bus Operators’ bus and/or property, or the property of other passengers;

• When the passenger is seriously ill, unless the passenger provides a physician's written permission to travel by shuttle or bus which establishes that he/she is not a health or safety threat or risk to him/herself or others and is able to travel safely either alone or with a companion and has such a companion;

• When the passenger’s conduct, attire, hygiene or odor creates an unreasonable risk of offense or annoyance to other passengers; or

• When the passenger fails to comply with any applicable laws or regulations.

 

 

VII. Travel and Operational Terms

• Check-in is required 1 hour before departure at terminals or 30 minutes before pickup locations.

• Baggage allowance is 80 lbs. Extra weight is charged at $1/lb.

• Schedules and travel times are subject to change without notice, as external factors may affect travel duration. Pickup times are estimated based on ideal traffic conditions.

• Fares are subject to change without notice.

• A 3% recovery fee applies to fares (per NV Sec. 51 of AB175).

• Tickets are valid for 90 days from purchase.

• No alcohol or smoking allowed onboard or in terminal facilities.
   

 

VIII. Insurance and Third-Party Carrier Disclaimer

Third-party Shuttle/Bus Operators carry their own insurance. Claims must be submitted directly to the operating carrier. To request clarification about the correct motor carrier and insurance provider covering the trip you were in, please email us at info@ctiexpress.com providing details of your journey including ticket number, date of travel, name and phone number. 

 

IX. Contact Us

For assistance, cancellations, or rescheduling, email us info@ctiexpress.com at or call +1‪(702)350-2055‬.

 

 

X. Additional Policies

For more details, please refer to our FAQs and Traveler Etiquette page: https://www.ctiexpress.com/faq